- Where can I find my order?
- You can login to your account, at any time on the web site to check your order status and order history. Free you are welcome to call our hotline 852 3591 9084 (from Monday to Sunday 09:00-21:00 national holidays excepted), email to us or contact our online customer service
- Goods return
- In shopping within 10 days, if you for any reason don't like the doctor li's official website to purchase products in China. In the case of unused, can apply for refund return service. We only accept products from this website to return. If you have any questions or for assistance, please call our hotline 852 3591 9084.
- Do you accept international orders
- I'm sorry, doctor li only accept orders in the shipping address in mainland China, I'm sorry to have caused you inconvenience. There are some other countries to provide online purchase of li's official website. Browse the stores in other countries please click on the website.
- How can I change or cancel my order?
- Please call our hotline for free as soon as possible, 852, 3591, 9084 (Monday to Sunday 09:00-21:00, except for national holidays), we will meet the requirements of you to change or cancel the order as soon as possible.
- Ask for ingredient list
- Doctor li products 100% has passed allergy tests and does not contain essence. If you need detailed product ingredients, please call 852 852 9084 (from Monday to Sunday 09:00-21:00, except for national holidays)
- Why my favorite product discontinued? Can I buy it?
- A product or a certain type of production is given that most consumer preferences and buying habits of the decision, we would be happy to recommend other product for you. And doctor li professional consultant online chat. If you want to buy has discontinued products please call 852 852 9084 (from Monday to Sunday 09:00-21:00, national holidays excepted), related project staff will help you with all sincerity.
- Others can see my personal information provided to doctor li?
- Can you give me a sample?
- I'm sorry, but the sample is generally not separately presented. Samples routinely give in special discount activity online purchase. If you're not sure which product is suitable for you, we are happy to provide you with professional recommendations and Suggestions. And doctor li consultant to chat online.
- Experiments on animals
- Doctor li is committed to eliminate animal experiments. We also focus on the user's health and safety, to market our products conform to the applicable rules for all product sales countries.
Unless otherwise provided by law, we have never tested on animals product or product component, nor authorize others to animal testing. We launched products are assessed by clinical trials for volunteer team.
Doctor li fully support the development and the global application of animal testing means. To achieve this goal, our company widely from all walks of life and the world's scientific community and industry cooperation, research and sponsored other test means.
- Where can I buy a product of doctor li?
- Only Chinese mainland residents can the doctor li's official website to buy doctor li products. Look for mainland China store near you, click here to check out our store location.
- Can't find the answer you want?
- Send mail to us, or call our free hotline 852 3591 9084 (from Monday to Sunday 09:00-21:00, national holidays excepted), contact us directly.