- Return policy
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* customers in this website to order products, receive the goods and found the following circumstances, can be in to sign for the unconditional return within 7 days from the date of:
1) at time of receipt of the goods damaged products;
2) ordered products on the website with customers is different;
3) upon receipt of the goods is found that the product has expired;
All appear afore-mentioned circumstances, we will return the corresponding payment and bear the freight due to return.* in this website to order products, customers receive the goods in the discovery after don't like it, order is wrong, or want to change other products,
can be in to sign for 7 days from the date of the application, but must meet the following conditions:
1) the return of the original packaging products without apart without also use;
2) return the goods must need to like when receiving the original box packaging;All appear afore-mentioned circumstances, we will return the corresponding payment for goods, but customers need to bear the freight due to return on his own.
* customers in this website to order products, such as experiencing discomfort after use, can apply for return at any time, but must meet the following conditions:
1) provide a medical certificate issued by mainland China more than secondary hospital dermatological department of diagnosis report;
2) the date of issuance of the diagnostic report after customers to sign for the goods;
3) diagnosis report on the unwell phenomenon is caused by cosmetics;
All appear afore-mentioned circumstances, we will return the corresponding payment and bear the freight due to return.* we only accept products from this website to return. All channels to purchase product from outside of this web site, please contact the original exchange purchase for consultation.
- Relevant steps
- 1) please be sure to first call our customer service department (400-820-7000), told the problem, and then according to our customer service representative's instructions to return;
2) when return, please provide all the products need to return, even if it has damaged or open;
3) when return please attach with the product service sales receipts and invoices;
4) for your convenience, please call our customer service department, told you to buy the product order number;
- Refund steps
- After receiving the return and verify correct, we will finish the refund within 24 hours:
1) if you were through online bank to pay, then the money will retreat into you pay bank card at that time;
2) if you were to choose payment in cash on delivery, then the money will refund to you through the postal remittance form;
In view of the banking system and the internal processes of postal system, we completed a refund, the money need roughly 15 to 30 days or so to get to your bank card or sent to your hands.
We apologize about this. But in the meantime all links are not what we can control, also please understanding.
